ONLINE TERMS OF SALE
All prices are shown in New Zealand Dollars and include GST.
Prices do not include shipping and handling costs.
Unless otherwise stated, all frames shown in a product image are not included within the price shown.
Every effort is made to have all pricing correct within our website. However, we reserve the right to refuse the supply of any product with a price error within 48hours.
Supply and Delivery:
Products are generally available for immediate delivery. If the item is not in stock, you will be notified within 48 hours from time of ordering.
No returns will be accepted on a ‘change of mind’ basis, so please be sure before you buy. All returns must comply with the Consumers Guarantees Act or Fair Trading Act.
Disclaimer & Limitation of Liability as to Shipping Errors:
If we do ship the wrong product to you or leave out a certain product from a package, our procedure and policy for resolving the problem is the following:
– Flagstaff Gallery Ltd will verify that an item was left out of a package by going over receipts and what was shipped.
– If we clearly see that an item has been left out of the package, we will ship the item to you at no charge using the most efficient shipping method available.
If an artwork is damaged in transit, our procedure and policy for resolving the problem is the following:
– Flagstaff Gallery Ltd will verify that an artwork was damaged in shipping, we take no responsibility for artworks damaged through mishandling.
– If this is the case we will either send you a replacement, refund you the full amount and arrange for collection or organize repair at no extra cost.
Privacy and Data Policy:
Collection of Personal Information:
When you use our Products or Websites, you may be asked for personally identifiable information such as your name, address, date of birth, email address, telephone number.
By giving us such information, you will be giving consent to our using it in the manner described in this policy.
You may withdraw your consent at any time by emailing us at firstname.lastname@example.org. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.
Cookie information, pages you have requested and your IP address may also be recorded by us and/or third parties from your browser as set out in this policy.
Use of Personal Information:
We use your personal information to allow us to process your service requests, provide access to privileged areas of the websites, send out newsletters, personalize your visit to our website, personalize your use of our products, and enable us to improve the products and services we offer. We may occasionally carry out market research and send you details of services and offers that we think may be of interest to you. If you do not wish to receive such information, please e-mail email@example.com or, alternatively, when we send you an e-mail, it will contain a provision for you to opt out of receiving any further information from us.
Disclosure of Personal Information:
We may provide information about you to our employees and agents in order to administer any accounts, products and services provided to you by Flagstaff Gallery Ltd.
Third-party advertisers may also create and access cookies, which will be subject to their privacy policies – we accept no responsibility or liability for the use of such third parties’ cookies. If you do not wish cookies to be placed on your PC or handheld device, then they can be disabled in your web browser. The option to do so is normally found in your browser’s “security settings” section. Please note that permanently disabling cookies in your browser may hinder your use of our website as well as other websites and interactive services.
All security on our website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.
Card Data Security:
This website utilises the ANZ eGate™ secure payment page.
Cardholders are re-directed from this website to the ANZ eGate™ secure payment environment to enter their payment details.
The ANZ eGate™ secure payment solution supports 3D secure authentication – Verified by Visa and MasterCard SecureCode.
We neither store or process card details on this site.
Flagstaff Gallery Ltd is a New Zealand based company. For inquiries regarding exporting, please contact us at firstname.lastname@example.org for a quote minus GST.
We will ship all items ordered on this website using Pack and Send, Now Couriers or NZ Post. The cost includes comprehensive insurance our brokers are Crombie Lockwood with the Insurers being:
QBE Insurance (Australia) Ltd
AIG Insurance NZ Ltd
Certain Underwriters at Lloyds (Administered by OMPL)
The cost of this service is determined by the value of the art work and the size of the piece to be shipped. The art works are generally shipped within 2 working days of the order being placed. Orders should arrive with you within 3 working days within New Zealand and within 10 days globally of your order being placed. Tracking details for most artworks is available.
Cancellation, Returns & Refunds:
Flagstaff Gallery Ltd. wants you to love your art so in the case of an artwork return we will happily offer you store credit for the full amount, valid for one year. Due to the nature of our business we are unable to offer cash refunds unless in the event of an artwork damaged during shipping.
In the event of a return please email us at email@example.com within 5 days of receiving your artwork, stating your purchase details, the reason for return* and your preferred collection date (must be within 3 working days). We will schedule a courier to collect the artwork* and will do our best to refund your artwork quickly, but please allow up to 10 working days from when it arrives back into the gallery.
If you wish to cancel your online order, please contact Flagstaff Gallery Ltd. directly within 24hours and we will either be able to offer you a cash refund (minus a small transaction fee) or store credit for the full amount paid.
*We cannot accept items that have been damaged, altered or worn.
*Client is liable for return courier costs.